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Frequently Asked Questions
Do you ship internationally?
Yes, we ship worldwide.
What are the lead times?
Lead times depend on current demand. Most orders ship within 1–3 weeks.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Do you offer bulk pricing?
Yes, we offer discounts for bulk orders. Contact us for a quote.
Is the device ready to use out of the box?
Yes, the system is designed to be operational with minimal setup.
Are discounts available for single unit purchases?
We do not typically offer discounts on single unit orders. Pricing remains standard, except in rare promotional or special cases.
Can accessories be purchased separately?
Yes, accessories included in the Pro package can be purchased separately at a later time.
Are batteries included, and can I buy extras?
Yes, both packages include everything needed for operation. The Pro package includes a larger 4000 mAh battery.
Extra batteries can be purchased separately.
Can I remove items from the package for a lower price?
No, the AtomicX PPM packages are sold as complete, fixed configurations and cannot be modified.
Do you offer technical support?
Yes, we provide full technical support in English to help you get started and troubleshoot any issues.
Is training or documentation included?
Yes, detailed documentation is included. Additional guidance or training can be provided upon request.
What is your warranty policy?
Our products come with a standard 2 year warranty covering manufacturing defects. Contact us for full warranty terms.